Shipping policy

SHIPPING POLICY

Where we ship

We ship within the contiguous United States. We're not able to ship to Alaska, Hawaii, or U.S. territories at this time.

Processing time

Every jar of Ớt Gà Đen is made by hand in small batches in California. Orders are processed and shipped within 7 business days. When a batch sells out, the shop will show the product as sold out rather than taking backorders — join our email list for first word when the next batch is ready.

Shipping rates & tracking

Shipping is calculated at checkout based on your address. You'll receive a tracking number by email the moment your order ships.

A note on glass and heat

Our sauce ships in glass jars, packed carefully to survive the trip. The sauce is shelf-stable until opened, so standard transit times are no problem — but once your jar arrives, refrigerate after opening.

Damaged in transit

If your jar arrives broken or damaged, we'll make it right. Email us at hello@otgaden.com within 7 days of delivery with a photo of the damage and your order number, and we'll send a replacement or issue a full refund — your choice. No need to ship broken glass back to us.

Wrong or missing items

If we packed your order wrong (it happens — we're human and our hands are busy), email us within 7 days and we'll fix it at no cost to you.

Address errors

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect address, we'll contact you to arrange reshipment; additional shipping charges may apply.